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Deposit and cancellation policy

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This is an English translation of our Spanish deposit and cancellation policy. If the two versions differ, the Spanish version prevails.

This policy applies to every project contracted with WEB.CR, a service of PuraVidaTech S.A. (corporate ID 3-101-721969), through web.cr, WhatsApp or a written proposal. By paying the deposit, you accept this policy and your project's proposal.

1. The deposit

1.1. To book your project you pay a deposit of 50% of the total including VAT. The other 50% is paid before the site is published or the final files are delivered.

1.2. The deposit can be paid by card (Tilopay), PayPal (in US dollars, at the Central Bank of Costa Rica's selling rate on the day of payment) or SINPE Móvil to 8888-8101 in the name of Pura Vida Sociedad Anónima.

1.3. The calculator's prices are before VAT. The 13% VAT is added to the total and appears on your quote and your electronic invoice.

1.4. The calculator's quote is valid for 15 calendar days. The final scope (pages, features, languages, deliverables) is that of the written proposal we send you before starting; anything not in the proposal is quoted separately.

2. Your right of withdrawal (8 days)

2.1. Under article 40 of Law 7472 and its Regulation (Decree 37899-MEIC) for electronic commerce, you can cancel the purchase within 8 days of payment, without giving reasons. In that case we refund 100% of the deposit, through the same payment method, within 8 calendar days of receiving your notice.

2.2. To protect that right, we don't start work until the 8 days have passed, unless you ask us in writing (email or WhatsApp) to start earlier.

2.3. If you ask us to start earlier and then cancel within the 8 days, we refund the deposit less the value of the work already delivered (for example, a design proposal or text already sent) and any third-party costs already paid in your name (domain, stock photos, licenses). We send you the breakdown in writing.

3. After the 8 days

3.1. After the 8 days, or once we've started work at your request, the deposit is non-refundable. The deposit covers reserving our time, planning and the project's initial work.

3.2. If you cancel the project after that period:

  • we keep the deposit;
  • if the work delivered is worth more than the deposit (for example, the site is already designed and built), we charge the difference up to the actual progress, which never exceeds the project's total;
  • we hand over whatever has been paid for.

4. If the project stalls for lack of response

4.1. We need your text, photos, access and approvals on time. If 30 calendar days pass without a reply to a request of ours, the project goes on hold and its delivery date moves.

4.2. If 60 calendar days pass on hold, the project is considered closed for abandonment: we keep the deposit and hand over the progress made up to that point. Restarting it later is quoted as a new project, with a discount equal to the work already done.

5. Changes and revisions

5.1. Each stage (design and content) includes 2 rounds of revisions. Additional rounds or changes of scope are quoted separately before they're made.

5.2. A significant change of scope (for example, going from a brochure site to an online store) is treated as a new quote; the deposit paid is credited to the new total.

6. Final payment, ownership and launch

6.1. The 50% balance is paid when you approve the finished site and before it's published.

6.2. The domain is registered in your business's name. The design, text and code made for you become yours once the project is paid in full. Until then, WEB.CR retains the rights to unpaid work.

6.3. If the balance isn't paid 30 days after approval, we may withhold publication, or suspend the site if it's already live, after written notice.

7. Third-party costs

Domains, stock photos, licenses, hosting and other services we buy in your name aren't refundable once bought, because the providers don't refund them. We always itemize them for you first.

8. If WEB.CR cancels

If we can't carry out your project, we refund 100% of what was paid for work not delivered, within 8 calendar days.

9. Chargebacks

Before requesting a chargeback from your bank or PayPal, write to us: we resolve any complaint in writing within 5 business days at most. A chargeback on a deposit that's non-refundable under this policy will be disputed with the project's documentation.

10. Contact

PuraVidaTech S.A. (WEB.CR) · corporate ID 3-101-721969 · contact form · WhatsApp +506 8888-8101 · Guachipelín, San Rafael de Escazú, San José, Costa Rica.

If we can't reach an agreement, you can turn to Costa Rica's National Consumer Commission (MEIC).